Leak 01 · On the job
The phone rings while your hands are full.
Techs, crews and owners can't answer mid-job, and most callers don't leave a voicemail.
Every call answered on the first or second ring, with the details captured.
AI phone agents · San Diego County
Every call answered, even when your team can't pick up.
We set up and train an AI phone agent on your business. It answers when you're on a job, at lunch or closed for the night, takes the caller's details, logs the call to your CRM and passes anything that needs a person to your team.
Incoming call · after hoursTue 7:42 p.m.
- 0:00Answered on the second ring"Thanks for calling. You've reached the AI assistant, and this call may be recorded."
- 0:18Caller: AC stopped coolingAsks the questions you approved: address, unit age, any risk from the heat
- 1:05Not urgent: booking request takenBooking link texted to the caller. Urgent calls follow your on-call rule
- 1:40New lead on the customer's recordName, number, address and a call summary
- 7:00 a.m.On your team's morning listYour team confirms the time with the customer
Owner time spent0 minutes
Where calls slip away
Most missed calls aren't anyone's fault.
A full-time receptionist is hard to justify for a team of 5 to 25. So the phone rings, nobody can pick up, and the caller tries the next company.
Leak 02 · After hours
Evening and weekend calls go to voicemail.
The customer with a problem tonight calls whoever picks up.
After-hours calls answered, urgent ones routed to your on-call phone.
Leak 03 · Repeat questions
Your team answers the same five questions all day.
Hours, pricing, service area, "are you available." Each one pulls someone off real work.
The agent answers the basics from what you've approved and hands off the rest.
Clockwork Connect
What your AI phone agent does
The AI phone agent is part of Clockwork Connect, our phones and texting tool. It runs on your business number and logs to the same CRM as the rest of the Clockwork Suite.
Answers every call
Day or night, in a greeting and voice you choose.
Knows your business
Trained on your services, hours, service area and the questions customers ask most.
Captures the lead
Name, number, what they need and how soon, saved to the customer's record before the call ends.
Takes booking requests
It takes a booking request or texts the caller a link to book, and takes a message for anything else.
Hands off to a person
Emergencies, upset customers and anything off-script go to the right person or the on-call phone.
Leaves a summary
Every call gets a short written summary on the customer's record, so nothing lives on one person's phone.
You set the rules
You decide which calls it handles.
Calls the agent can take
- Hours, pricing ranges and service area
- New customer details and what they need
- Booking requests, with a link texted to book
- After-hours and overflow calls
- "Did you get my message?" status calls
Calls that go to a person
- Emergencies, under the on-call rule you set
- Upset or confused callers
- Billing disputes and anything legal
- Your best customers, if you want them routed straight through
- Anyone who asks for a human
Your agent tells every caller up front that it's an AI assistant and that the call may be recorded. California requires consent from everyone on a recorded call, so the disclosure is built into the greeting.
How we set it up
Live in a few weeks, then tuned on real calls.
- Step 1
Learn your calls
We go through who calls, what they ask and what a good outcome looks like, then build the greeting, voice, business knowledge, after-hours rules and handoffs.
- Step 2
Connect your CRM
Leads and call summaries land on the customer's record automatically.
- Step 3
Test calls together
You call it, try to trip it up and approve how it sounds before customers hear it.
- Step 4
30 days of tuning
We review real call summaries with you and adjust what it says and when it hands off. Monthly support keeps it current as your services and prices change.
See it live
Hear a working AI phone agent on your free call.
Our own business line runs the same kind of AI phone agent we build for clients. On your free 30-minute call, we ring it live, so you hear how it greets callers, answers questions and hands off to a person, then see the call summary land in the CRM.
Quick math
What are missed calls costing you?
Revenue at risk from missed calls, per year$0
Missed calls × booking rate × job value × 50 weeks.
Jobs at risk, per year0
Talk through your numbers
Calls that likely would have booked.
The rest of the Clockwork Suite
Answering the call is step one.
Every tool plugs into the same CRM, so a lead your agent captures can flow into follow-up, collections and your weekly numbers.
Clockwork Follow-Up
Quotes and new leads get followed up until there's an answer, plus rebooking reminders and review requests.
Clockwork Collect
Payment reminders by stage and a ranked daily call list. At a San Diego portable storage provider, balances over 31 days fell 70%.
Clockwork Pulse
Calls answered, leads captured, cash and overdue balances in one weekly view.
Questions owners ask
AI phone agent FAQ
What is an AI phone agent?
An AI phone agent is an automated assistant that answers your business calls in a natural voice, answers common questions, takes the caller's details and passes calls to your team when needed. Clockwork Automation sets one up and trains it on your business for small businesses across San Diego County.
Will callers know they're talking to an AI?
Yes. The greeting tells every caller it's an AI assistant and that the call may be recorded. Being upfront builds trust, and California's recording rules call for it.
What if a caller needs a real person?
You choose when calls go to a person: emergencies, upset callers, specific customers or anyone who asks. Those calls ring through to your team or your on-call phone.
Can it book appointments?
It takes a booking request or texts the caller a link to book. Your team keeps control of the calendar and confirms the time.
Can I hear it before I commit?
Yes. On your free 30-minute call we ring our own AI phone agent live, so you hear how it greets callers, answers questions and hands off to a person, then see the call summary land in the CRM.
Can we keep our current phone number?
Usually yes. We can move your existing number to a business phone platform that supports texting and an AI phone agent, or set up a new local number. We check what fits on the free call.
Does it replace my front desk?
For most businesses it covers the calls nobody can get to: after hours, overflow and the same everyday questions. Your team keeps the calls that need a person.
How much does an AI phone agent cost?
The first call is free. An automation audit is $500 and is credited toward the build. Setup and training are quoted at a fixed price after the audit, and monthly support starts at $500 per month. Phone platform and AI usage fees are billed to you directly by the provider.
Who owns the system?
You do. The phone account, CRM and call data are in your name. If you stop working with Clockwork Automation, everything keeps running in your account.
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